• QIs there anything I must bring with me on the day?

    You do not need to bring anything with you. We have the Nagajuban (long undergarment), tabi socks, zori (sandals), bags and other accessories ready for you. And of course it’s all included in the price, you don’t have to pay any extra.

  • QCan the plan be changed on the day of rental?

    Yes. The plan can be changed after reservation and on the day of rental.

  • QHow long do changing and hair styling take?

    Choosing a Kimono, changing and getting your hair styled will take around 1 hour.
    The length of time it takes to choose a Kimono depends on your preference.
    During the spring and fall tourism seasons it gets crowded around the store, so please allow a little spare time whencoming.

  • QDo you have Kimono for children?

    We do have Kimono suitable for children.
    We have sizes from 85 cm to 135 cm for boys or girls, but please be aware that the number is limited.

  • QI am pregnant, can I still rent a Kimono?

    Regrettably we cannot rent Kimono to pregnant women.

Hair Styling

  • QWhat kinds of hair styles can I get?

    Relax and let our specialist hair stylist set your hair to match your Kimono.
    We have many style photographs for reference so you can get the hairstyle you want with advice from our professionals.

  • QDo you have hair accessories?

    Hair accessories are provided for free to customers choosing to have their hair styled.

Returns and safe-keeping

  • QCan you look after my belongings?

    We can look after your clothing, travel bags or souvenirs (excluding valuable articles).

  • QHow can I return the Kimono?

    We have 3 options for returning Kimono.

    • Same day return
      Please return to Kyokomachi by 6:30 pm on the day of rental.
    • Next day return
      Please return to Kyokomachi by 4:00 pm the day after rental.
      Customers wishing to use this option must pay an extra 1,100 yen (tax included) per person.
      In addition to the 1,100 yen extra charge, customer’s using the next day return service must leave a 10,000 yen security deposit, which will be refunded on safe return of the Kimono.
    • Hotel return
      You can go back to the hotel in wearing Kimono and return everything to the front desk.
      Please return Kimono and other things to the front desk before 10 am on the next day.
      We will deliver all your personal belongings you left in the store to the hotel at 8 pm on the rental day.
      ※You might not select this plan in case of overbooking or high season.
      ※If only one person renting Kimono, optional price will be 11,000yen(tax included), and 5,500yen(tax included) for two people ,and 3,850yen(tax included) for three, four, five people, and 1,650yen(tax included) for six people.


  • QCan I cancel?

    If you wish to cancel your reservation, you must either call or email to inform us.

    Cancellation fees

    • Reservations for up to 9 people
      Cancellations on the day before rental or earlier are free of charge.
      Cancellations on the day of rental are charged at 100% of the rental fee.
    • Reservations for 10 or more people
      Cancellations 5 or more days before the rental day are free of charge.
      Cancellations made between 1 and 4 days before the day of rental are charged at 30% of the rental fee.
      Cancellations on the day of rental are charged at 100% of the rental fee.