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FAQ

Changing

Is there anything I must bring with me on the day?
You do not need to bring anything with you. We have the Nagajuban (long undergarment), tabi socks, zori (sandals), bags and other accessories ready for you. And of course it’s all included in the price, you don’t have to pay any extra.
Can the plan be changed on the day of rental?
Yes. The plan can be changed after reservation and on the day of rental.
How long do changing and hair styling take?
Choosing a kimono, changing and getting your hair styled will take around 1 hour.
The length of time it takes to choose a kimono depends on your preference.
During the spring and fall tourism seasons it gets crowded around the store, so please allow a little spare time when coming.
Do you have kimono for children?
We do have kimono suitable for children.
We have sizes from 85 cm to 135 cm for boys or girls, but please be aware that the number is limited.
I am pregnant, can I still rent a kimono?
Regrettably we cannot rent kimono to pregnant women.

Hair Styling

What kinds of hair styles can I get?
Relax and let our specialist hair stylist set your hair to match your kimono.
We have many style photographs for reference so you can get the hairstyle you want with advice from our professionals.
Do you have hair accessories?
Hair accessories are provided for free to customers choosing to have their hair styled.
Hair accessories can also be rented for an additional charge.

Returns and safe-keeping

Can you look after my belongings?
We can look after your clothing, travel bags or souvenirs (excluding valuable articles).
How can I return the kimono?
We have 3 options for returning kimono.
  • Same day return
    Please return to Kyokomachi by 6:30 pm on the day of rental.
  • Next day return
    Please return to Kyokomachi by 4:00 pm the day after rental.
    Customers wishing to use this option must pay an extra 1,000 yen (excluding tax) per person.
    In addition to the 1,000 yen extra charge, customer’s using the next day return service must leave a 10,000 yen security deposit, which will be refunded on safe return of the kimono.
  • Hotel return
    With this plan you can return to your hotel wearing your kimono or yukata and hand it back to the front desk.
    We will deliver any belongings you left at our store to your hotel by 8:00 pm that day (within Kyoto City).
    Please return the kimono to the hotel front desk by 10:00 am the following day.
    Customers wishing to use this option must pay an extra 1,500 yen (excluding tax) per person.

Cancellations

Can I cancel?
If you wish to cancel your reservation, you must either call or email to inform us. Cancellation fees
  • Reservations for up to 9 people
    Cancellations on the day before rental or earlier are free of charge.
    Cancellations on the day of rental are charged at 100% of the rental fee.
  • Reservations for 10 or more people
    Cancellations 5 or more days before the rental day are free of charge.
    Cancellations made between 1 and 4 days before the day of rental are charged at 30% of the rental fee.
    Cancellations on the day of rental are charged at 100% of the rental fee.